Terms & Conditions
1. Introduction & Acceptance of Terms
These Terms & Conditions (“Terms”) govern your use of the website, purchase of products, and the relationship between you (“you”, “customer”) and Zefiro (“we”, “us”, “our”), headquartered in India. By accessing or using the website, placing an order, you agree to these Terms. If you do not agree, please do not use the website.
2. Eligibility
You must be at least 18 years old (or of legal age in your jurisdiction) to enter into a binding contract. If ordering from outside India, you are responsible for compliance with local laws.
3. Products & Availability
• We make all reasonable efforts to display products accurately (images, colour, size). However, actual items may vary slightly due to photographic lighting, screen display, etc.
• Product availability is subject to stock. We reserve the right to limit quantities or withdraw products without notice.
4. Prices & Payment
• Prices are in [Insert Currency, e.g. “INR / USD / etc.”] and include/exclude duties/taxes as specified. For international orders, you may be responsible for import duties, taxes, or customs.
• Payment must be made at the time of ordering through our accepted payment methods.
• All payments are processed through secure third-party providers. We do not store sensitive payment card data unless legally required and with encryption and security standards.
5. Order Acceptance & Confirmation
• Once you place an order, we will send an order confirmation via email. This confirmation is not the acceptance of the order; acceptance occurs when we dispatch the goods.
• If we cannot fulfill an order (due to stock, pricing error etc.), we will notify you and refund any payment already made.
6. Delivery / Shipping
• We ship internationally. Delivery times vary depending on destination.
• Risk and title of goods pass to you upon delivery.
• You are responsible for any customs, import duties or taxes applicable for shipments to your country.
7. Returns, Refunds & Exchanges
• We offer [Insert your policy: e.g., “30 days return period”] for returns or exchanges, provided the item is unused, with tags, in original packaging.
• Return shipping costs are borne by [customer / us / shared – specify].
• Refunds will be made to the original method of payment within [e.g. “14 days”] after we receive the returned item.
• We reserve the right to reject returns that do not comply with our policy.
8. Intellectual Property
All content on the site (images, text, designs, logos, trademarks) is owned by or licensed to Zefiro. You may not reuse or reproduce without our express written consent.
9. Limitation of Liability
• Our liability is limited to the purchase price of the goods.
• We will not be liable for any indirect, incidental, punitive, consequential, or special damages arising from use of the site or products.
• Nothing in these Terms will limit liability for death or personal injury caused by our negligence, or for any other liability which cannot be excluded by applicable law.
10. Governing Law & Dispute Resolution
• These Terms are governed by the laws of India.
• Any dispute arising out of or related to these Terms or your use of the website shall be subject to the jurisdiction of the courts of New Delhi, India unless otherwise required by applicable law.
11. Consumer Protection & Regulatory Compliance
We comply with India’s Consumer Protection Act, 2019, the E-commerce Rules 2020, and all applicable laws. Accordingly, our Terms include full information on: shipping, refunds, exchanges, warranty (if any), seller details, country of origin of goods.
12. User Accounts
• If you register an account, you are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately of any unauthorized use of your account.
13. Privacy
Your use of the site is also governed by our Privacy Policy, which forms part of these Terms.
14. Changes to Terms
We may revise these Terms from time to time. We will post revised Terms with an updated “Last Updated” date. Your continued use after changes constitutes acceptance.
15. Contact Information
For any questions relating to these Terms, please contact:
Atelier ZEFIRO
266 Saket Nagar, Bhel Khailar, Jhansi 284120, UP (India)
info@maisonzefiro.com
+91 9818843678