Shipping
1. Where do you ship?
We proudly ship worldwide from our base in India. Whether you are in Asia, Europe, North America, or beyond, Zefiro ensures your order reaches you with care and efficiency.
2. What shipping carriers do you use?
We partner with trusted international couriers such as DHL, FedEx, and UPS to guarantee reliable and timely delivery.
3. How long will my order take to arrive?
• Domestic (within India): 3–6 business days.
• International: 7–12 business days depending on destination and customs clearance.
• Please note: delivery times may vary during peak seasons, holidays, or due to customs procedures beyond our control.
4. How much does shipping cost?
• India: Complimentary standard shipping on all orders.
• International: A flat shipping fee will be applied at checkout. Free shipping may be available on orders above a certain value (please check promotions at the time of purchase).
5. Do I have to pay duties and taxes?
International orders may be subject to customs duties, taxes, or import fees depending on the laws of your country. These charges are the responsibility of the customer and are not included in our prices.
6. Can I track my order?
Yes. Once your order has been dispatched, you will receive an email with your tracking number and a link to monitor your shipment in real time.
7. Can I change my shipping address after placing an order?
If you need to update your shipping details, please contact our customer care team at [insert email] within 24 hours of placing your order. Once the order is shipped, we are unable to modify the address.
8. What happens if my package is delayed or lost?
We are not responsible for delays caused by customs clearance or courier issues. However, if your package is significantly delayed or lost, please contact us and we will assist in filing a claim with the courier and finding the best resolution.
9. Do you ship to PO Boxes or APO/FPO addresses?
At this time, we are unable to deliver to PO Boxes, APO, or FPO addresses. Please provide a full street address to ensure successful delivery.
10. How can I contact you regarding shipping?
For any shipping-related inquiries, please email us at:
info@maisonzefiro.com
+91 9818843678