Privacy Policy
1. Introduction
This Privacy Policy explains how Zefiro (referred to herein as “we”, “our”, or “us”), having its principal place of business in India, collects, uses, discloses, and protects your personal data when you use our website and services, including purchases, browsing, or any other interactions. We are committed to ensuring your data is processed lawfully, fairly, transparently and in accordance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.
2. Data Controller
Zefiro is the Data Fiduciary under the DPDP Act. For any concerns or requests concerning personal data, you may contact our Data Protection Officer (if applicable) or our contact address given below.
3. Information We Collect
We may collect and process the following personal data:
• Identification and contact details (name, email address, phone number, billing & delivery addresses)
• Demographic information (postal code, preferences, interests)
• Payment information (via payment providers; we do not store full credit card details unless required by law or with your consent)
• Device and technical data (IP address, browser type, device type, operating system, usage data)
• Other data you voluntarily provide (e.g. via surveys, reviews, customer support)
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal bases under DPDP Act:
• Your consent, which is free, specific, informed, unconditional, unambiguous, given by a clear affirmative act.
• To perform or fulfill a contract (e.g. order processing, delivery).
• To comply with legal obligations.
• For purposes that are legitimate and necessary for our business operations, fraud detection, security, etc.
5. How We Use Your Information
We use your data for purposes including:
• Processing and fulfilling your orders, returns, exchanges
• Providing you with customer support
• Customizing and improving our website, products and services
• Sending you updates, newsletters, offers, only if you have opted in
• Detecting and preventing fraud or other illegal activities
• Complying with legal or regulatory obligations
6. Sharing Your Personal Data
We do not sell or lease your personal data. We may share your data with: • Service providers (shipment/delivery partners, payment processors, hosting providers, IT support) under confidentiality obligations • Legal or regulatory authorities when required by law • Successors or parties in connection with a merger, acquisition, or reorganization of our business, subject to confidentiality and lawful processing
7. Cross-Border Data Transfer
If we transfer your personal data outside India (for example to payment processors or cloud service providers), we will ensure adequate protections are in place, in compliance with the DPDP Act rules regarding cross-border transfers.
8. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. After that, we securely delete or anonymize your data.
9. Security Measures
We implement appropriate technical, organisational and administrative measures to safeguard your personal data against accidental loss, unauthorized access, disclosure, alteration or destruction.
10. Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar technologies to:
• Enable website functionality
• Analyze website usage and performance
• Personalize content and ads
You may manage or disable cookies via your browser settings. However, disabling certain cookies may affect functionality of the site.
11. Your Rights
Under the DPDP Act, you have the right to:
• Access your personal data we hold
• Rectify or update inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Withdraw your consent at any time, to the extent processing is based on consent
• Lodge a complaint with the Data Protection Board of India or other relevant authority if you believe your rights have been violated
12. Grievance Redressal
We have established a grievance redressal mechanism. If you have any complaint regarding how your personal data is handled, you may contact us at:
• Email: info@maisonzefiro.com
• Address: 266 Saket Nagar, Bhel Khailar, Jhansi 284120, UP (India)
We will acknowledge and attempt to resolve your grievance in a timely manner.
13. Changes to Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services following changes constitutes acceptance of the updated policy.
14. Contact Information
Atelier ZEFIRO
266 Saket Nagar, Bhel Khailar, Jhansi 284120, UP (India)
info@maisonzefiro.com
+91 9818843678